SHIPPING & RETURNS
SHIPPING POLICY
Orders are processed Monday through Friday within 6 business days, excluding weekends and holidays. International orders are processed within 6–8 business days.
Once your order ships, you’ll receive a confirmation email with tracking information. Carrier delivery times begin after your package has been picked up and may vary.
ORDER CHANGES & CANCELLATIONS
Please contact info@bangdatiron.com as soon as possible. Once an order enters processing, we cannot guarantee that it can be changed or canceled.
MISSING PACKAGES
If your tracking shows “delivered” but you have not received your package, please verify the shipping address and contact the carrier first. Then contact us at info@bangdatiron.com so we can review the issue and assist where possible.
INTERNATIONAL ORDERS
International orders may be subject to customs duties, taxes, or import fees charged by the destination country. These charges are the customer’s responsibility and are not collected by Bang Dat Iron.
Orders refused because of customs charges may be returned to us. Original shipping and return-to-sender fees are nonrefundable. Packages that are not returned to us cannot be refunded.
RETURN AND EXCHANGE POLICY
We accept return requests within 14 days of delivery.
To qualify for a return, merchandise must be unworn, unused, and returned with its original tags and packaging. A receipt or other proof of purchase is also required.
STARTING A RETURN
Email info@bangdatiron.com with your order number and reason for the return. Please wait for return instructions before sending your item.
Customers are responsible for return shipping unless the item arrived damaged, defective, or incorrect. We strongly recommend using a trackable shipping service. Bang Dat Iron is not responsible for return packages lost in transit.
DAMAGED OR INCORRECT ITEMS
Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact info@bangdatiron.com as soon as possible so we can review the issue and make it right.
NONRETURNABLE ITEMS
Sale items and gift cards are final sale and cannot be returned.
EXCHANGES
We do not process direct exchanges. To receive a different item or size, return the original item and place a new order after your return is approved.
REFUNDS
We’ll notify you after your return has been received and inspected. If approved, the refund will be issued to your original payment method. Your bank or credit-card provider may require additional time to process and post the refund.